The Pipe Spy Difference

sewer repair plumber customer

What exactly is the Pipe Spy difference?

Our guiding principle is to be the sewer repair company that you recommend to your friends and neighbors. In pursuit of this mission, our team has developed the expertise, experience, and knowledge of both pipe replacement technology as well local sewer compliance codes and ordinances. You can depend us for professionalism and highly qualified technicians to ensure the highest standards of quality and service in Oakland, the East Bay, and the entire San Francisco Bay Area.

What to expect when you work with the Pipe Spy team:

1. Premium quality work

Since 1998, the team at Pipe Spy has solved problems other plumbers can’t.

For example, we were early advocates of and assisted in an advisory capacity around local permitting laws bringing the trenchless sewer replacement method to Bay Area communities; and since then we have become one of California’s leading trenchless sewer replacement experts. Our top-of-the-line video inspection coupled with traditional sewer repair services, provides our customers with the highest-quality suite of plumbing and sewage services you’ll find in the area.

In fact, we are so confident in our work that we offer a Flush with Confidence© Warranty for three full years. If any of our work was incorrect, we’ll respond promptly to fix it. Guaranteed.

2. Professionalism

We treat you and your family with respect. We are ready to answer any questions you may have about process or costs as well as the mindset to get to the bottom of the plumbing problem you are facing.

Our reliability and trustworthiness has earned us an A+ rating with the Better Business Bureau. From project initiation through completion and beyond, we are committed to providing the best customer experience possible for you.

3. Certification and Licensing

Pipe Spy is licensed by the California Contractor State License Board for general engineering, plumbing, and as a general building contractor. Our recognized expertise gives you the peace of mind that we will implement the best plumbing solutions for your home. We are active members of plumbing industry organizations including NASSCO, IPBA, NASTT, and ASCE.

While showing off our certifications is one thing, we believe in putting those words into into practice. We educate our staff to excel. We are always seeking new ways to improve our customer experience: whether adapting to new technology, adopting sustainable business practices, or re-certifying our company each year. Our team has over 40 years of combined experience in sewer lateral replacement industry. We have the expertise and experience to handle virtually any plumbing or sewer line problem.

4. Exceptional customer service

diamond-certified plumber

“They were the hardest, most consistent workers I’ve seen in a long time.”
–Maryellen K.

We believe in treating our customers right – and thanks to over two decades of outstanding service, our loyal customers consistently leave us great reviews and recommend Pipe Spy to their friends and neighbors.

This has helped us earn the “highest in quality” Customer Loyalty Rating for five consecutive years from Diamond Certified®.  Their certification board conducts in-depth surveys of several of our customers assuring we are held to a principal standard of accountability, and that our reputation is verifiable and duly earned. Visit our Diamond Certified® page and see how their warranty backs the Pipe Spy warranty.

For you and your home

pipe spy sewer lateral replacement plumber

Our services are not only 100% satisfaction guaranteed, they also provide the best value for your investment.

In order to meet our obligation to provide the best plumbing services, our costs are sometimes higher than some of our competitors because we take no shortcuts in our work. When we work on a home, we do it right the first time by ensuring high-quality materials and top customer service.

At Pipe Spy, we minimize additional costs and disruptions by employing efficient trenchless technology. We also provide free estimates to give you all the details for the bottom-line cost for your replacement project:

  • Diagnostics
  • All labor
  • Materials
  • Inspection and certification fees
  • Restoration of your landscaping and hardscaping

Local experts you can depend on

We treat you and your home with respect and professionalism. Contact us today to request a quote.