Pipe Spy Oakland COVID-19 Notice of Operations Update 5/29/20

To ensure that the spread of COVID-19 is mitigated, Pipe Spy Oakland will be taking every precaution laid out in the guidelines and best practices for the duration of the Alameda County “Shelter in Place” Order. During this difficult time, we want to assure you that we are open for business and serving our community with essential sewer and water line services.

Pipe Spy will be limiting our operations to provide core service to utilities (including sewer and water) only. Our customers can expect us to have a semi-limited capacity for service delivery due to city closures, PG&E / EBMUD / and other utility service limits and delays while they minimize staff and possibly limit services for project permitting and inspections under the ordinance. Projects may take a little longer than usual.

Pipe Spy administrative services will operate safely and securely under our remote work plan. They will handle items such as calls, email communications, payments and coordination with third party utility services (such as PG&E, EBMUD and online city services) to serve our customer base and ensure projects are completed as seamlessly as possible. Administrative business hours will ensue from 8:00 am-5:00 pm; while sewer projects in the completion queue will maintain their place on the calendar unless otherwise noted. If you need to reschedule your project or have questions regarding “work start” dates, please contact your account manager or estimator directly.

Note that local cities have been working with us to perform several services online and we anticipate being able to continue working through these channels. Customers may experience minor changes to the scheduling of their project as city administration limits could prolong the wait for permitting, signatures and compliance application processing. We will keep you informed to any changes for your project as soon as we are made aware of any delays.

Our work crews are exercising the advised best practices for contact working in smaller groups of five or less, wearing WHO approved PPE, washing hands frequently and distancing themselves from customers, inspectors and each other. We’re taking health advisories seriously and staying informed, sending out communications to remote employees and giving updates in our daily safety meetings.

As plumbing contractors working closely with local utilities, we believe it our duty to share knowledge and information as it pertains to our industry and advise where our expertise may be of most use. That said, we are aware that there have been no notices of any changes in tap water conditions. For more on the safety of your water sources visit the United States EPA Website and our local EBMUD website.

It is imperative that we keep wastewater systems operating at their optimal condition so that our resources remain safe. If you are in need of a sewer camera inspection or know that your sewer needs to be replaced, you can contact us, under the ordinance, online at www.pipespy.com/contact. If you need to contact us regarding any questions, billing items or payments, please call us directly at (510) 465-3000.

We thank you for your anticipated cooperation and we hope that you and your families remain safe and healthy.

Sincerely,
Paul Cooper
President, Pipe Spy, Inc.