Pipe Spy Oakland COVID-19 Notice of Operations – Updated 6/15/2021
To decrease the spread of COVID-19, Pipe Spy Oakland will be taking every precaution laid out in the CDC, CAL OSHA guidelines and employing best practices as the State of California reopens. We want to assure you that we are open for business and serving our community.
Pipe Spy will be limiting our operations to provide core service to utilities (including sewer laterals and exterior water service lines) only. Our customers can expect us to have a slightly limited capacity for service delivery due to slower equipment and material deliveries; and slower rollouts in opening of those entities we rely on for permitting, test inspections and certifications. Projects may take a little longer than usual.
As our home office opens back up, Pipe Spy administrative services will operate safely and securely under our COVID Safety Plan. ALL employees will submit to daily temperature checks, mandatory mask wearing and regular hygiene practices at stations set up on and off site. Administrative staffers will handle items such as calls, email communications, payments and coordination with third party utility services (such as PG&E, EBMUD and online city services) to serve our customer base and ensure projects are completed as seamlessly as possible.
Administrative business hours will ensue from 8:00am-5:00pm PT, Monday through Friday; while sewer projects in the completion queue will maintain their place on the calendar unless otherwise noted. If you need to reschedule your project or have questions regarding “work start” dates, please contact your account manager or estimator directly.
Note that local cities have been working with us to perform several services online and we anticipate being able to continue working through these channels until otherwise notified. Customers may experience minor changes to the scheduling of their project as city administration limitations could prolong the wait for permitting, signatures and compliance application processing. We will keep you informed to any changes for your project as soon as we are made aware of any delays.
Our work crews will continue to exercise the advised best practices for contact working in smaller groups of six or less, wearing WHO approved PPE, washing hands frequently and distancing themselves from customers, inspectors and each other. We’re taking health advisories seriously, staying informed and giving updates to employees in our safety meetings.
It is imperative that we keep wastewater systems operating at their optimal condition so that our resources remain safe. If you are in need of a sewer camera inspection or know that your sewer needs to be replaced, you can contact us at Pipe Spy Oakland. If you need to contact us regarding any questions, billing items or payments, please call us directly at (510) 465-3000.
We thank you for your anticipated cooperation and we hope that you and your families remain safe and healthy.
Heiko Dzierzon, President
Pipe Spy, Inc.