Pipe Spy Oakland COVID-19 Notice of Operations 3/17/20

 

To ensure that the spread of COVID-19 is mitigated, the Alameda County health officer has issued an order to all non-essential businesses and residents to “Shelter in Place” from now until April 7th, 2020. During this difficult time, we want to assure you that as an essential service in our local area, Pipe Spy Oakland is up and running (albeit while recognizing the seriousness of the public health concern).

Pipe Spy will be limiting our operations to provide essential core service to utilities (including sewer and water) only. Our customers can expect us to have a semi-limited capacity for service delivery due to city closures, PG&E / EBMUD / and other utility service limits and delays while they minimize staff and possibly limit hours under the ordinance. Projects may take a little longer than usual.

Pipe Spy administrative services will operate safely and securely under our remote work plan. They will handle items such as calls, email communications and coordination with third party utility services (such as PG&E, EBMUD and online city services) to serve our customer base and ensure projects are completed as seamlessly as possible. Administrative business hours will ensue from 8:00 am-5:00 pm; while sewer projects in the completion queue will maintain their place on the calendar until further notice.

Cities have been working with us to perform several services online and we anticipate being able to continue working through these channels. Customers may experience minor changes to the scheduling of their project as city administration limits could prolong the wait for permitting, signatures and compliance application processing. We will keep you informed to any changes for your project as soon as we are made aware of a delay.

Our work crews are exercising the advised best practices for contact working in smaller groups of five, washing hands frequently and distancing themselves from customers, inspectors and each other. We’re taking health advisories seriously and staying informed, sending out communications to crews and employees on our remote work plan.

As plumbing contractors working closely with local utilities, we believe it our duty to share knowledge and information as it pertains to our industry and advise where our expertise may be of most use. That said, we are aware that there have been no notices of any changes in tap water conditions. For more on the safety of your water sources visit the United States EPA Website and our local EBMUD website.

It is imperative that we keep wastewater systems operating at their optimal condition so that our resources remain safe. If you are in need of a sewer camera inspection or know that your sewer needs to be replaced, you can contact us, under the ordinance, online at www.pipespy.com/contact. If you need to contact us regarding billing items or payments, please call us directly at (510) 465-3000.

We thank you for your anticipated cooperation and we hope that you and your families remain safe. Feel free to contact our administrative offices at (510) 465-3000 with any questions.

Sincerely,
Paul Cooper
President, Pipe Spy, Inc.